FAQ

Your account is what lets your balance, preferences, and history follow you across every app in the suite — sign in once, and TongZ, and every app that joins it, is ready to go.

Yes — every app inside the Vidoni portal shares one login and one balance. TongZ is live today, with more apps joining as they launch (see the roadmap below). StoreFinder is a separate product with its own site and its own account — see StoreFinder's own FAQ for questions specific to it.

Use the password reset option on the sign-in page. You'll get a reset link by email — no need to contact support for routine resets.

No — there's no separate password to manage. We only receive your name and email address from Google or Microsoft, nothing else from your account there.

Accounts lock automatically after several failed sign-in attempts, as a protection against automated password-guessing. A temporary lock lifts itself after a short wait; if yours doesn't, contact us via the contact form.

Yes, via the contact form. Some minimum account data may be retained for a period afterward for fraud prevention or legal record-keeping — see our Privacy Policy for the specifics.

No subscriptions, no surprise charges. You top up when you want to use the service, and only pay for what you actually use.

Payments are processed by Stripe, so anything Stripe supports in your region — major cards and more.

Yes — new accounts start with a small credit (currently US$0.50) so you can try TongZ before deciding to top up.

No — your balance doesn't expire. It stays on your account until you use it.

Yes — turn on auto top-up in your Profile and your balance refills automatically from your saved card whenever it runs low, so a session is never interrupted mid-conversation.

TongZ checks your balance before issuing you time to talk, so you'll be told if it's running low rather than being cut off mid-sentence. Turning on auto top-up avoids this altogether.

Unused balance isn't refundable except where required by Australian consumer law. If a charge looks wrong, contact us within 30 days and we'll investigate.

No. TongZ conversations aren't recorded or stored — every conversation starts fresh.

Mainly for security — detecting suspicious sign-ins and preventing abuse of free trials — and for billing, since usage cost is tied to the session it came from.

No. We don't use cookies or any of the technical details we collect for advertising or tracking you across other companies' websites, and we never sell or share your information for marketing.

Encryption in transit and at rest, hashed passwords, and access controls on who can reach production systems. Full detail is on our Security page.

Only what's needed to run the service — access is restricted and logged.

Via the contact form — select "Security issue." We take every report seriously and respond promptly.

74 languages, translating between any two — not just to and from English.

Push-to-Talk: hold a button while you speak, like a walkie-talkie, giving you full control over when the mic is listening. Automatic: TongZ detects when you start and stop speaking on its own, so the conversation flows without pressing anything.

TongZ translates using an AI model in real time. Like any AI system, it can occasionally misread accents, context, or background noise. Speaking clearly and pausing briefly between turns usually helps.

Each session opens a secure real-time connection to the translation engine, which takes a brief moment to establish. Once connected, translation happens with minimal delay.

TongZ periodically re-verifies active sessions as a security measure. If anything unusual is detected, you may be asked to sign in again to keep your account safe.

No — TongZ needs an internet connection to translate in real time.

TongZ, live now within your Vidoni account. StoreFinder is also available today as a separate product — see StoreFinder's own site for questions specific to it.

Blynk, Weather, Cal, and Shopmate are all in development — see the roadmap below.

Creating a Vidoni account is free. Using TongZ (and future apps) draws from your prepaid balance — see Payments above.

Via the contact form — select the relevant app, or "Other" if it's not listed.

Same place — the contact form. We read every message.