FAQ

Your account lets your balance and preferences follow you across every app in the suite — sign in once, and TongZ and every app that joins it are ready to go.

Yes — every app inside the Vidoni portal shares one login and one balance. TongZ is live today, with more apps joining as they launch (see the roadmap below). StoreFinder is a separate product with its own site and its own account — see StoreFinder's own FAQ for questions specific to it.

Use the password reset option on the sign-in page. You'll get a reset link by email — no need to contact support for routine resets.

No — signing in with Google or Microsoft doesn't require a separate Vidoni password. You can still set one later from your Profile if you'd also like to sign in that way.

Security measures may temporarily restrict sign-in activity to help protect accounts. If you need help accessing your account, use the contact form.

Yes — request it via the contact form. Some minimum data (payment records, fraud-prevention or security logs) may be kept afterward where we're required or entitled to — see our Privacy Policy for the specifics.

No subscriptions, no surprise charges. You top up when you want to use the service, and only pay for what you actually use.

Cards, plus any other inline payment method Stripe enables for your browser and region (such as a digital wallet) — no redirect-based methods like bank transfers. You'll see the exact options offered at checkout.

Yes — every new account starts with $0.50 in credit automatically, no promo code needed.

Yes — unused credit expires after 12 months without billable use, and we'll send a reminder before that happens. Full details are in the Terms of Service.

Yes — turn on auto top-up in your Profile and your saved payment method is charged automatically once your balance runs low. You can switch it off at any time, and a failed payment will disable it until you take action.

The session ends — TongZ needs sufficient prepaid credit to keep translating. Top up from your account and start a new session to continue.

Unused prepaid credit is generally non-refundable, except where the law requires it or we agree otherwise. If you think a charge or balance change is wrong, use the contact form within 30 days and we'll investigate.

No — Vidoni doesn't offer a conversation-history feature. Speech and translation content is processed only as needed to run the live session, as set out in the Privacy Policy.

To help secure your account and, during sign-up, to suggest your country automatically so you don't have to select it yourself. We don't use it to track you across other sites.

We use essential cookies to run the service and keep you signed in — nothing for advertising, and no cross-site tracking.

Connections are encrypted in transit, passwords are one-way hashed, Stripe handles your card details directly (Vidoni never sees your full card number), and access to production systems is limited to what's needed to run the service. Full detail is on our Security page.

Vidoni staff and contractors with a genuine need to operate the service, plus the specific providers a feature requires — for example Stripe for payments, or an AI provider for a translation. We don't sell your information or share it for advertising. Full detail, including each provider, is in the Privacy Policy.

Use the contact form and select "Security issue."

74 languages, translating between any two — not just to and from English.

Push-to-Talk: hold a button while you speak, like a walkie-talkie, giving you full control over when the mic is listening. Automatic: TongZ detects when you start and stop speaking on its own, so the conversation flows without pressing anything.

TongZ uses frontier AI to translate in real time, and like any AI system it can occasionally mishear speech or shift meaning — especially with background noise, accents, or fast speech. We're continually improving it, but you shouldn't rely on it as a substitute for a qualified interpreter in medical, legal, or other high-stakes situations. See the Terms of Service for the full position.

Each session opens a secure real-time connection to the translation engine, which takes a brief moment to establish. Once connected, translation happens with minimal delay.

You may occasionally be asked to sign in again to help protect your account.

No — TongZ needs an internet connection to translate in real time.

TongZ, live now within your Vidoni account. StoreFinder is also available today as a separate product — see StoreFinder's own site for questions specific to it.

Blynk, Weather, Cal, and Shopmate are all in development — see the roadmap below.

Creating a Vidoni account is free. Using TongZ (and future apps) draws from your prepaid balance — see Payments above.

Via the contact form — select the relevant app, or "Other" if it's not listed.

Use the contact form.